FAQ

Q: I can’t uninstall the app!

A: The best way to uninstall the app is to use the “Uninstall” option in the app’s menu. This is because the app is a device administrator, and the app must deactivate itself as a device administrator before it can be uninstalled.

uninstall

If that doesn’t work, you may be running into a rare bug in Android that prevents device administrator apps from being uninstalled. Please remember that this is a bug in Android itself, not Unlock With WiFi. There are two ways to get around this bug. One requires root, and other doesn’t.

Root method: Using either Titanium Backup (premium version) or another root uninstaller app, disable/freeze Unlock With WiFi, then uninstall it.

Non-root method: Boot your device into safe mode by holding the power button until the power-off menu appears, then press and hold on “Power off”. You will see a pop-up that allows you to reboot to safe mode. Once in safe mode, go to Settings > Security > Device administrators,  uncheck Unlock With WiFi, and deactivate it as a device administrator. If the checkbox isn’t unchecked after you deactivate it, try rebooting into safe mode again and deactivating it again. You may have to do this quite a few times. Just keep deactivating and rebooting to safe mode and it will eventually stay unchecked (or disappear from the list). After you have deactivated SkipLock as a device administrator, you can uninstall it as usual, via Settings > Apps > Unlock With WiFi.

safe-mode-320

Q: My phone won’t stay unlocked when connected to WiFi

A: Make sure you set “Keep WiFi on during sleep” to “Always” (see screenshot). This is in Android’s advanced WiFi settings. Settings > Wifi > Advanced > Keep WiFi on during sleep. Also try increasing the wifi timeout in the settings. Try 90 seconds, or 120 seconds. Also make sure you have the status bar notification enabled. Battery saver apps like Juice Defender, Green Power, or BatteryFu can cause UWW to malfunction. These apps turn off the wifi when the screen is off. UWW needs to have the wifi on all the time while you’re connected to your home network, so that it knows you’re at home. If you use a task killer app, make sure it isn’t killing UWW.

wifi_sleep

Q: I uninstalled the app, but it the phone still asks for the password.

A: You can remove the password by going to the Android settings. On Android 4+, go to Settings > Security > Screen Lock and set it to None or Slide. On Android below 4.0, go to Settings > Location and Security > Change screen lock, and set it to None.

Q: What’s your refund policy?

A: Google Play allows you to “return” any paid app within 15 minutes. After 15 minutes, it’s no longer possible to get a refund. Please use that 15 minutes wisely and test the app within that window. If you pass the 15 minute window, and the app doesn’t work the way it’s supposed to, I will refund your money. However, if you simply misunderstood what the app does or doesn’t do because you failed to read the description on Google Play, I’m sorry but that’s not my fault and I don’t feel a refund is warranted. I actually lose money on a refund. Google charges me a fee to issue refunds, so I lose the price of the app plus an additional fee. I don’t think it’s fair for me to lose money just because you didn’t read the app’s description. BTW, don’t think that threatening me with a bad review will make me give you a refund. Others have tried that tactic, and failed.

Q: Can I get rid of the icon in the status bar?

A: Yes, just turn off notifications in the settings. However, it is recommend that you keep it on, because it makes Unlock With WiFi more reliable. For a thorough explanation, see this post. If you find that UWW is unreliable, make sure you have notifications turned on.

Q: I’m getting a “license validation failed” error, even though I bought the app through Google Play

A: Make sure your device has a working Internet connection, and make sure that you’re signed into Google Play on your phone with the same Google account you used to buy the app.

Q: I got a new phone, or reset my current phone, and I want to install Unlock With WiFi again. Do I have to buy it again?

A: No, you don’t have to buy it again. You can download it again for free as long as you’re signed into Google Play with the same Google account that you bought the app with.

Q: The lock icon is missing from the status bar, even though I have notifications turned on

A: This is because of a bug in Android 4.0+. The icon appears then disappears shortly after the app is first enabled. A reboot will fix this, or you can wait until you connect or disconnect from WiFi, and the icon will reappear.

Q: Why does UWW require device admin mode on Android 4.0 (ICS)?

A: UWW does actually work on ICS without device admin mode. You may have noticed this if you restored it from a backup. However, there is a bug in ICS that causes the phone to lock any time you press on a notification while the phone is unlocked. This is extremely annoying, and unfortunate, but there’s nothing I can do about it. If Google fixes the bug, then UWW won’t require device admin mode anymore.

Q: I upgraded my phone to Android 4.0 (ICS) and now UWW doesn’t work

A: Google made a lot of changes in ICS, and because of this UWW must be reinstalled when upgrading to ICS. Uninstall UWW (from the menu in UWW!), reboot your phone, and reinstall UWW. You don’t have to pay again when downloading UWW from Google Play.

Q: Why doesn’t UWW support face unlock, or lock patterns?

A: Because there is no official way to turn off face unlock and lock patterns in Android. It can be done for root users, but UWW does not support root operations at this time.

Q: When I turn the screen off, it comes back on shortly after, or the screen won’t stay off at all.

A: Try turning off lock delay in the Unlock With WiFi settings.

If you have a CyanogenMod ROM, read this. If you don’t know what that means, then this doesn’t apply to you. It seems that some Cyanogen ROMs have their own lock delay setting, which interferes with Unlock With WiFi’s lock delay. The screen may refuse to turn off, or come on randomly when the lock delay is enabled in both CM settings and Unlock With WiFi. To fix this, go into Settings > CyanogenMod Settings > User Interface > Screen Timeout Delay and set it to “Immediately”. Do the same for Screen Turned Off Delay.

If you don’t have CyanogenMod, but you do have this problem with the screen staying on, make sure you don’t have any other apps installed that feature a lock delay. Unlock With WiFi is incompatible with other apps that implement a lock delay.

Q: My device is locked and it won’t accept my password, or I forgot it

A: There is a rare bug in some Android ROMs that causes it to ask for your password even when the password is blank. Try pressing “enter” on the keyboard without entering anything. This may unlock the device.

You can also try resetting the password using the Android Device Manager.

Q: Can I turn the slide-to-unlock screen on or off?

A: Yes. It depends on which version of Android you have. If your version of Android is below 4.0, then you can enable slide-to-unlock by using Device Admin mode. If you have Android 4.0 or above, make sure you’re connected to a home network and your phone is unlocked. Then go to Settings > Security > Screen Security and select either None or Slide.

Q: Why won’t the Android Market (Google Play) let me update UWW?

A: You probably got it through GetJar or Amazon, so update via the those app stores instead.

Q: How do I contact you?

A: Go to the Android Market on your device, find the app you need help with, scroll down and press Send Email.

Q: What does Unlock With WiFi do?

A: Unlock with WiFi unlocks your device when you’re connected to your home/work/whatever WiFi network. What does “unlock” mean? It means you don’t have to enter your password/pattern/PIN when you turn on your phone. When you’re at home, or work, you don’t need to worry about losing your phone, so why should you have to enter your password?

Q: How does Unlock With WiFi work?

A: When you get home (or to work, whatever), and connect to your WiFi network, your device will unlock. Then when you leave, and the WiFi disconnects, the device will lock again.

Q: I’m connected to my home WiFi network, but the phone isn’t unlocked.

A: Unlock With WiFi won’t work if your employer enforces a password policy on your phone. Many corporate Exchange email users have this. Sorry, in this case, there’s nothing I can do about it.

If you have Lookout Mobile Security installed, try disabling UWW, then enable it again.

If you have a Samsung Fascinate that has been upgraded to Android 2.2, UWW won’t work. Sorry, blame Samsung.

UWW doesn’t work at all on the Samsung Droid Charge. Again, blame Samsung.

If you use a task killer app, make sure it isn’t killing UWW.

If your WiFi network has more than one router, you might not be connected to the one that you added as your home network. Unlock With WiFi only looks at the BSSID, not the SSID of the network. The SSID is the name of the network that you’re probably familiar with (like MyAwesomeNetwork). The SSID is not unique, and two routers can use the same SSID. Because of this, Unlock With WiFi only looks at the BSSID, which is unique to each router. If you have two routers with the same SSID, you have to add each router individually. Therefore, if you are connected to your home network, but the phone isn’t unlocked, then press the Add Network button again to add the router that you’re connected to. You should then see your WiFi network listed twice, but each instance will have a different BSSID, which is shown in blue letters below the SSID.

Q: The WiFi doesn’t turn on automatically when I get home

A: UWW does not have this feature. Many people misunderstand this. There are already some free apps available that do this. Try Auto Wifi Enabler or Auto Wifi Toggle.

Q: The GPS doesn’t turn on or off, even though I have those options enabled in the settings.

A: The GPS on/off function is considered experimental, and is not guaranteed to work on all devices.  Android normally doesn’t allow apps to turn the GPS on/off, but UWW uses a hack that works on some devices. If you have a device running Android 2.3 or above, it’s likely that this function won’t work for you. However, it may work if you’re running a custom ROM like CyanogenMod. See this blog post for a more detailed explanation.

Q: Can you make it so that the volume or other physical buttons don’t turn on the screen while it’s unlocked?

A: In the device admin mode, the screen will not come on when you press buttons other than the power button. In regular mode, it’s just the way Android works, and there’s nothing I can do about it.

Q: Why does Unlock With WiFi use a background service?

A: Due to the way Android is designed, Unlock With WiFi must always be running in the background. Otherwise, it wouldn’t be able to do the things it needs to do. I wish it didn’t have to be this way, but there is nothing I can do about it.

Q: Why can’t I install this app on the SD card?

A: Android does not allow apps that can unlock the phone (device administrators) to be installed on the SD card. Sorry, but this is a limitation of Android and there’s nothing I can do about it. If you force UWW to be installed on the SD card, it will not work properly. You may find that the app loses device administrator status when you reboot.

Q: Why do I have to enter my password when I’m already connected to my WiFi network?

A: You have to enter your password the first time after you connect to your WiFi network. This is so that if someone steals or finds your phone, they can’t just bring it to your house to unlock it. After you enter your password once while connected to your WiFi network, you won’t have to enter it again until you leave/disconnect.

Q: Why doesn’t my device lock as soon as I leave my home/work?

A: If your device loses the WiFi signal while the screen is off, it waits for a little while (default 60 seconds) to see if the WiFi will reconnect. If it does, then the device stays unlocked. This is so that a momentary loss of WiFi signal doesn’t cause the phone to lock, which would be annoying. If the WiFi doesn’t reconnect within 60 seconds, then the device will lock itself.

Q: What does the Bug Report menu button do?

A: When troubleshooting a problem with Unlock With WiFi, it’s very helpful for me (it’s creator) to have a copy of your device’s system log. This log shows the developer the sequence of actions that Unlock With WiFi took, and other things that were going on in the system at the time. The Bug Report button helps you send me a copy of your system log. It makes a copy of the log and attaches it to an email, with the address and subject filled out for you. You can then describe the problem you had in the body of the email, and press send to send it to me. The log does not contain any personal information about you. It may contain the names of the WiFi networks you were recently connected to. The information in the log will not be shared with any third parties. It’s only to help me figure out if there’s something wrong with Unlock With WiFi.

Q: What is SendLog and why does Unlock With WiFi ask me to install it?

A: When troubleshooting a problem with Unlock With WiFi, it’s very helpful for me (it’s creator) to have a copy of your device’s system log. This log shows the developer the sequence of actions that Unlock With WiFi took, and other things that were going on in the system at the time. The Bug Report button helps you send me a copy of your system log. It makes a copy of the log and attaches it to an email, with the address and subject filled out for you. You can then describe the problem you had in the body of the email, and press send to send it to me. The log does not contain any personal information about you. It may contain the names of the WiFi networks you were recently connected to. The information in the log will not be shared with any third parties. It’s only to help me figure out if there’s something wrong with Unlock With WiFi.

Q: Does Unlock With WiFi work with the Moto X and the Moto Skip?

A: It does work on the Moto X, but does not work with the Skip. You will have to use one or the other.

Q: Is Unlock With WiFi compatible with Juice Defender?

A: If you are using Juice Defender’s WiFi features, then no, it isn’t compatible. UWW needs to have the wifi on all the time while you’re connected to your home network, and JD inteferes by turning it off when your screen is off. You can make UWW work with JD by disabling the WiFi features of JD.

Q: Unlock With WiFi doesn’t work when I’m using DoubleTwist to play music.

A: Try turning off “Lock Screen” in DoubleTwist’s settings.

Q: I installed Lookout Mobile Security, and now Unlock With WiFi doesn’t work.

A: Try disabling UWW, then enabling it again.

Q: The emergency call button no longer appears on the screen where I enter my unlock pattern.

A: This is a quirk of some HTC phones, like the Droid Pro and Incredible 2. UWW has no control over the emergency call button. It’s a bug in HTC’s code. Sorry, there’s nothing I can do about this.

Q: The screen won’t stay off on my HTC Thunderbolt

A: Trying disabling the Thunderbolt’s lock delay. Go to Settings > Security > Lock Phone After, and set it to Immediately. If it still has problems, try disabling lock delay in UWW.

Q: The screen won’t unlock on my Samsung Fascinate.

A: Unlock With WiFi doesn’t work on the Samsung Fascinate if it’s been upgraded to Android 2.2 (stock Samsung ROM, or one based on it). It is a bug in Samsung’s firmware. There’s nothing I can do about this.

Q: It doesn’t work on the Toshiba Thrive tablet, if it’s been upgraded to Android 3.2.

A: Sad, but true. It is a bug in Toshiba’s firmware. There’s nothing I can do about this.

Q: The screen won’t unlock on my Samsung Droid Charge.

A: Unlock With WiFi doesn’t work on the Samsung Droid Charge. It is a bug in Samsung’s firmware. There’s nothing I can do about this.

Q: Sometimes I want to lock my phone, even though I’m connected to my WiFi network.

A: You can simply disable UWW in order to lock it.

Q: I’ve noticed that my WiFi sleep policy (keep WiFi on during sleep) gets set to Always when using UWW. Why?

A: The WiFi must always stay connected in order for your phone to stay unlocked. UWW switches the WiFi sleep policy to Always when you connect to a home network, and switches it back to it’s original setting when you disconnect.

 

 

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